PC & Laptop Repair
Hardware faults diagnosed and fixed — not guessed at and replaced wholesale.
- Screen & hinge replacement
- Keyboard, battery & charging ports
- Overheating & fan noise
- Won't power on / no display
Local & Remote IT Support
Your tech, fixed properly.
Your tech, fixed properly.
Usually same day.
Slow laptop, dead PC, virus, lost files or a network that keeps dropping — I diagnose it honestly, fix it fast, and explain it in plain English. No jargon, no call centres, no fix no fee.
- No fix, no fee
- Free diagnostics
- Fixed-price quotes
- Your data stays private
What I Do
Repairs & support, start to finish
From a jammed laptop hinge to a small office network — one person, accountable for the whole job.
Virus & Malware Removal
Pop-ups, ransomware, browser hijacks and "Microsoft support" scams cleared out for good.
- Full malware removal
- Scam & fraud clean-up
- Security hardening
- Ongoing protection set up
Data Recovery & Backup
Photos, documents and accounts recovered from failing drives — then backed up so it can't happen twice.
- Failed hard drive & SSD recovery
- Deleted file recovery
- Automatic cloud backup set up
- Data transfer to a new machine
Wi-Fi & Networking
Dead spots, dropouts and buffering sorted — for the whole property, not just the room with the router.
- Wi-Fi surveys & mesh installs
- Router & firewall setup
- Printer & device connection
- Wired networking & cabling
Upgrades & Tune-Ups
An older machine is usually worth keeping. A £60 upgrade often beats a £700 replacement.
- SSD & memory upgrades
- Windows reinstall & clean-up
- Startup & performance fixes
- Honest repair-or-replace advice
Small Business IT
Reliable IT for teams too small to need a full-time department, but too busy to fix it themselves.
- New starter & device setup
- Microsoft 365 & email
- Shared drives & permissions
- Pay-as-you-go support
Why Choose Me
No jargon. No upselling. No surprises on the bill.
You deal with the same person from the first phone call to the moment your machine is back working. That's the whole point.
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You get a price before I start
Diagnostics are free. You get a fixed quote, and nothing happens until you say yes.
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If I can't fix it, you don't pay
No fix, no fee. And if a repair isn't worth the money, I'll tell you that instead of taking it.
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Your data is treated as private
Your files aren't browsed, copied or shared. Devices are wiped securely when you ask.
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Explained in plain English
You'll know what went wrong, what I did about it, and how to stop it happening again.
500+
Devices repaired
24hr
Typical turnaround
10+
Years experience
£0
If it can't be fixed
How It Works
Four steps, no runaround
Most jobs are quoted the same day and finished within 24–48 hours.
1
Tell me what's wrong
Use the form below or ring me. Describe it however you like — "it makes a noise and won't turn on" is a perfectly good fault report.
2
Free diagnostic
I collect it, you drop it in, or I connect remotely. I find the actual cause rather than guessing at parts.
3
Fixed-price quote
You get one clear price covering parts and labour. Approve it and I start; decline it and you owe nothing.
4
Fixed & returned
Repaired, tested properly, and handed back with a plain-English explanation of what happened.
Pricing
Clear rates, quoted upfront
Guide prices below. You always get an exact figure in writing before any work begins.
Remote Support
Software problems, fixed without leaving the house
£35per hour
- Same-day slots, often within the hour
- Virus removal & clean-up
- Email, printer & software setup
- Billed in 15-minute blocks
Workshop Repair
Hardware faults, on the bench with proper tools
£45+ parts
- Free diagnostic, no obligation
- Screens, batteries, drives & boards
- No fix, no fee — guaranteed
- 90-day warranty on the work
On-Site Callout
For networks, offices and anything that can't move
£65first hour
- Home & business visits
- Wi-Fi, cabling & multi-device setups
- Evening & weekend slots available
- £35/hr thereafter
Data recovery is quoted individually — it depends entirely on the state of the drive. Business clients can arrange monthly retainers.
Reviews
What customers say
A few words from people whose week I've made slightly less annoying.
"Two shops told me the laptop was scrap. It came back working the next day for less than a hundred quid, and all my photos were still on it."
Sarah M.Home customer
"Our office network dropped out every afternoon for months. Diagnosed in an hour, fixed the same visit. Wish we'd called sooner."
James T.Small business owner
"I'm not remotely technical and never once felt stupid asking questions. Explained everything properly and didn't try to sell me a new computer."
Pauline W.Home customer
Get In Touch
Tell me what's broken
Fill this in with as much or as little detail as you have. I read every message myself and normally reply the same working day.
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Email mail@denegordon.uk
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Coverage Callouts across the local area, plus nationwide remote support
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Hours Mon–Fri 9am–6pm · Sat 10am–4pm · Sun closed